Product Support Expiration Schedule
MicroStrategy supports each major and minor release for a minimum of three years from release. However, a major or minor release will continue to be supported until one year after its successor is made available. Additionally, MicroStrategy will support service packs for one year after its successor service pack is released. When a release is expired, all of its related service packs, hotfixes, and patches will also be expired.
Expected Expiration Dates for Existing Versions
|Version||Support Status||Original Release Date||Expected Expiration Date *|
|7.0x||Expired||September 12, 2000||March 1, 2004|
|7.1x||Expired||March 31, 2001||March 1, 2004|
|7.2x||Expired||April 6, 2002||July 15, 2005|
|7.3x||Expired||November 21, 2002||July 15, 2005|
|7.5x||Expired||November 18, 2003||November 20, 2006|
|8.0x||Expired||February 1, 2005||April 2, 2009|
|8.1x||Expired||March 23, 2007||September 1, 2011|
|9.0x||Supported||March 20, 2009||TBD|
|9.2x||Supported||March 30, 2011||TBD|
This schedule allows us to direct our efforts toward current and future versions of our products, retool our system resources to support the latest, best, and most popular versions, and increase customer satisfaction by ensuring that our Technical Support personnel are well trained and up to date on the latest MicroStrategy products and technologies.
All customers with current maintenance plans are eligible to upgrade to equivalent products in the latest version. These products are available on CD and via the MicroStrategy Download Site for customers with valid MicroStrategy Support Site accounts.
Migration planning and implementation services are available through MicroStrategy Consulting and can be requested through your Account Manager. As the number of enhancements in newer MicroStrategy versions increases, migrating may become more challenging. Customers looking to move from a version that was released more than two years prior to the newest version should enlist MicroStrategy Consulting to help guide them through the migration and overcome such challenges.
If you have specific technical questions about upgrading your project, obtaining a CD Key, or an Internet account, please contact MicroStrategy Technical Support.
*Note: Based on product release schedules, Technical Support may choose to modify expiration dates so that expiration occurs later than the dates published above. Dates will not be moved earlier than those posted above.