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Interested, but Still Have Questions?

1. Where can I go with technical questions on MicroStrategy Mobile Suite?

MicroStrategy Mobile Suite users have 24/7 free access to online support, as well as product manuals, readme files, and release notes. Additionally, upon receiving your MicroStrategy Mobile Suite license, and for a period of 60 days, two named support liaisons from your company will be able to contact MicroStrategy Technical Support by email. For details, go to Learn More.

2. Where can I get and share best practices for Mobile BI app development?

Participate in open discussions with other MicroStrategy customers at the MicroStrategy Forum. Pose questions, share implementation experiences, and exchange best practices and valuable tips. Sign up for a free hands-on Mobile BI class in a city near you.

3. What is the time restriction on the free licenses included in MicroStrategy Mobile Suite?

Licenses of the MicroStrategy Mobile Suite are perpetual – there is no time restriction. Please make sure you activate your software within 30 days of installation, as prompted during installation, in order to safeguard your perpetual license.

4. What systems does MicroStrategy Mobile Suite work with?

The MicroStrategy platform runs on Windows®, UNIX®, and Linux® operating systems. MicroStrategy is optimized for all major database platforms, Web servers, and application servers.. For a complete list of supported and certified environments for MicroStrategy Mobile Suite and its components, see the Readme and Release Notes documentation included in the suite. Also see the MicroStrategy Mobile Suite Quick Start Guide.

5. Is it a major IT initiative to install, develop, and deploy Mobile BI apps?

The MicroStrategy Mobile Suite is easy to install, and you can develop and deploy your first Mobile BI reports in less than a day. Email support for 60 days, online support, online training, a Quick Start Guide , and extensive documentation are designed to ensure rapid and successful deployment.

6. Is it a major IT commitment to maintain Mobile BI apps?

The MicroStrategy Mobile Suite requires minimal IT maintenance. MicroStrategy customers are able to support enterprise grade Mobile BI apps that serve thousands of users with only a handful of dedicated BI staff. Low IT overhead is achieved with MicroStrategy’s administration capabilities and centralized metadata that provides “Build Once, Deploy Anywhere” ease and simplicity.

7. How can I expand beyond the first 25 users included in the free MicroStrategy Mobile Suite?

Contact a MicroStrategy representative at an office near you or chat online via the “Live Chat” on our site during standard business hours (8:30 AM – 5:30 PM U.S. Eastern Time).

8. What kind of Mobile BI apps can we create with MicroStrategy Mobile Suite?

Virtually any application that your business needs can be designed and run with MicroStrategy Mobile Suite. For examples of the kinds of Mobile BI apps possible, visit our iPhone Applications Gallery.

9. Can we install MicroStrategy Mobile Suite on a multi-core or multi-processor machine?

Yes, MicroStrategy Mobile Suite can be installed on a server with multiple processors and multiple cores. But the free MicroStrategy Mobile Suite will only have affinity to a single core due to the 1-CPU limit.

10. How can I expand capacity beyond 1 CPU?

Contact a MicroStrategy representative at an office near you or chat online via the “Live Chat” on our site during standard business hours (8:30 AM – 5:30 PM U.S. Eastern Time).

11. Why is MicroStrategy giving away its new Mobile technology for free?

MicroStrategy recognizes that companies are eager to move forward with Mobile applications to increase organizational efficiencies and move with the speed of business. At the same time, tightened budgets and lengthy appropriation cycles can impede these goals. MicroStrategy seeks to help organizations like yours embark on your Mobile BI initiatives and ultimately we hope to become your preferred Mobile Business Intelligence and Business Intelligence provider for the long term.

12. We are an existing MicroStrategy customer interested in BI for iPhone and iPad. Is MicroStrategy Mobile Suite right for us?

If you are an existing MicroStrategy customers interested in Mobile BI apps, please contact your account team or email us for info on obtaining 25 free named user licenses of MicroStrategy Mobile.

13. What is the difference between MicroStrategy Mobile and MicroStrategy Mobile Suite?

What is MicroStrategy Mobile Suite? MicroStrategy Mobile Suite is a free software bundle that includes 25 named user licenses with a 1 CPU limit of MicroStrategy Intelligence Server, MicroStrategy Mobile, MicroStrategy Report Services, and MicroStrategy OLAP Services. Also included are two free named user licenses of MicroStrategy Desktop and MicroStrategy Architect for building and configuring your Mobile BI apps.

Additionally, to let you experience the MicroStrategy 9 full end user experience, you will also receive two complimentary named user licenses of MicroStrategy Web, MicroStrategy Office, and MicroStrategy Distribution Services.

What is MicroStrategy Mobile? MicroStrategy Mobile is an innovative Mobile BI application platform that enables Mobile BI applications on iPhone, iPad, and BlackBerry. MicroStrategy Mobile has three components: (1) MicroStrategy Mobile Server, (2) an iPhone client application which is installed on iPhones, and (3) a BlackBerry client application which is installed on BlackBerry smartphones. MicroStrategy Mobile is included free for 25 named users in MicroStrategy Mobile Suite.

14. Will I have access to product upgrades?

Yes, you will have access to subsequent versions of MicroStrategy Mobile Suite via MicroStrategy’s Resource Center . There is no required purchase of Technical Support.

If you are upgrading your MicroStrategy software, please refer to the MicroStrategy Upgrade Guide included with your MicroStrategy documentation.

15. Which data mining functions are included in MicroStrategy Mobile Suite?

Linear Regression, Logistic Regression, Tree Regression, Decision Trees, Association Rules Models, and Time Series Models – as well as all of MicroStrategy’s data mining and analytic functions – are included free of charge with MicroStrategy Mobile Suite.

16. What is the difference between MicroStrategy Mobile Suite and MicroStrategy Reporting Suite?

Both MicroStrategy Mobile Suite and MicroStrategy Reporting Suite are free software bundles provided by MicroStrategy to help organizations get applications up and running quickly on the MicroStrategy platform. The following table provides an at-a-glance comparison of the two offerings.

  MicroStrategy Mobile Suite MicroStrategy Reporting Suite

MicroStrategy Intelligence Server Universal

Perpetual license for up to 25 named users Perpetual license for up to 100 named users

MicroStrategy Mobile

Perpetual license for up to 25 named users Perpetual license for 2 named users

MicroStrategy Report Services

Perpetual license for up to 25 named users Perpetual license for 2 named users

MicroStrategy OLAP Services

Perpetual license for up to 25 named users Perpetual license for 2 named users

MicroStrategy Desktop Analyst & Designer

Perpetual license for 2 named users Perpetual license for 2 named users

MicroStrategy Architect

Perpetual license for 2 named users Perpetual license for 2 named users

MicroStrategy Web Reporter

Perpetual license for 2 named users Perpetual license for up to 100 named users

MicroStrategy Web Analyst & Professional

Perpetual license for 2 named users Perpetual license for 2 named users

MicroStrategy Office

Perpetual license for 2 named users Perpetual license for 2 named users

MicroStrategy Distribution Services

Perpetual license for 2 named users Perpetual license for 2 named users

CPU

1 CPU 1 CPU

DVD or Download

Download only Download only

Operating Systems

Windows®, UNIX®, and Linux® operating systems Windows®, UNIX®, and Linux® operating systems

* Please note that MicroStrategy Desktop and MicroStrategy Architect run on the Windows® operating system.

17. Can I download both MicroStrategy Mobile Suite and MicroStrategy Reporting Suite?

An organization may have live implementations of both MicroStrategy Mobile Suite and MicroStrategy Reporting Suite, two free software bundles from MicroStrategy, but a single Designated System may not run both MicroStrategy Mobile Suite and MicroStrategy Reporting Suite. In order to add more Web users to MicroStrategy Mobile Suite or add more Mobile users to MicroStrategy Reporting Suite, please contact a MicroStrategy representative at an office near you or chat online via the “Live Chat” on our site during standard business hours (8:30 AM – 5:30 PM U.S. Eastern Time).