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The Solution: Lloydspharmacy has selected the MicroStrategy Business Intelligence Platform™ to deliver its corporate management information and improve decision-support reporting.
Previously using MicroStrategy to analyse over-the-counter sales, Lloydspharmacy has now expanded its deployment across its Operations and Finance departments, with applications going live for Management Reporting and Key Performance Indicator (KPI) reporting. The new implementations are part of an Information Strategy to improve data management, analysis, and reporting, aimed at enhancing the decision making processes of senior and operational management.
“Using MicroStrategy, we have been able to seamlessly fuse analysis and reporting from both our sales and financial operations for the first time, which allows us to examine business performance with ease from both sides. In the past, this involved lengthy examination of a number of disparate systems and 'speed-of-thought' drill-down to individual transaction was not possible,” explained

The Future: During the next phase of deployment at Lloydspharmacy, KPIs will be used to create balanced scorecards, providing the framework for improved management of both short-term performance and longer-term service delivery goals. “Balanced scorecards are one of the next steps in how BI will help support the business at Lloydspharmacy,” commented Fereday. “By making people more accountable and embedding performance measurement in day-to-day operations, we are ensuring that the business is best placed to deliver new services and long-term revenue streams are secured.”
“MicroStrategy is very proud to be helping Lloydspharmacy increase its business agility by empowering a wider range of business users with operational and financial insight,” commented Tony Bethell, MicroStrategy UK Managing Director.